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  • How do I start a rental order?
    Build a quote utilizing our "Build a Quote" form on our website. You may also email us at socialbutterflyevents@gmail.com to start your order as well.
  • Will I be charged a deposit?
    Once you accept your custom proposal, a 50% down payment is needed to secure your date and services. The final payment will be made 3 days before the event.
  • What areas do your service?
    We are proud to service the following areas: Algonquin, Arlington Heights, Barrington, Buffalo Grove, Cary, Crystal Lake, Deer Park, Fox River Grove, Hawthorn Woods, Inverness, Kildeer, Lake Zurich, Long Grove, Palatine, Wauconda For areas slightly outside of this area, please inquire about delivery.
  • Do you charge a delivery and installation fee?
    Our delivery fee is a flat fee of $40 in our service area. Outside of service area, we will charge $5/mile. Our installation fee applies to services requiring additional set-up. Fee is 10% of subtotal.
  • Is there a minimum order?
    We would prefer a minimum order of $250; however, exceptions can be made.
  • What are the delivery and pick-up times?
    We will work with you to establish our delivery and pick up windows based on your unique event needs. *Custom installations may require up to 3 hours of set-up time. *Pick ups past 10 pm will be charged an additional $50 fee.
  • Can I pick up my rental?
    We do not offer pick ups at this time.
  • Do you offer any food items?
    We will soon be offering mobile catering!
  • Can I customize my rentals?
    Yes, we are pleased to offer customization of your rentals. Just let us know what you would like to elevate your event!
  • I need to cancel my order, can I get a refund?
    Things happen. Weather happens! If you need to cancel, we will work with your to re-book your event. Please note that deposits are not refundable. However, you may secure your deposit for a future date.
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